Arab World English Journal (AWEJ) Special Issue on CALL Number 11. July 2025 Pp. 20- 42

Evaluating the Quality of Blended Learning in Higher Education: Teachers’ and Students’ Perceptions in an Omani EFL Context

Preparatory Studies Centre, University of Technology and Applied Sciences, Ibra, Sultanate of Oman

Continuous Education and Community Service Department, University of Technology and Applied Sciences,
Ibra, Sultanate of Oman

Corresponding Author: salim.bani-orabah@utas.edu.om

Preparatory Studies Centre, University of Technology and Applied Sciences, Ibra, Sultanate of Oman

School of Humanities and Education, Islamic Azad University, Zanjan Branch, Zanjan, Iran

Abstract:

This research is about the analysis of blended learning at higher education institutions in Oman from the perspectives of English as a Foreign Language (EFL) teachers and students. The main research question seeks to explore how these two groups perceive blended learning’s effectiveness and challenges in the Oman context. In relation to this, experiences, satisfaction levels, and institutional support are to be explored. This research is highly significant as it provides evidence-based policy insights into digital education strategies in Oman towards Oman Vision 2040.  A quantitative research design was employed using structured questionnaires distributed through a university platform. Data was gathered from a purposive sample of teachers and students enrolled in the General Foundation Program (GFP) and Post Foundation Program (PF) at the University of Technology and Applied Sciences- Ibra (UTAS-Ibra). Findings indicated that teachers were generally more satisfied and had relatively more institutional support than students. Both groups, however, agreed about the flexibility and learning opportunities of studying blended. Students raised issues regarding limited contact, quality of feedback, and technical difficulties. The conclusions that the present study draws are recommendations for blended learning improvement through increased communication between the teacher and the student, relevant training, and the upgrade of digital infrastructure. These improvements constitute the foundation of an effective, inclusive, and sustainable system of education.

Cite as:

Al Hajri, M., Bani Orabah, S., Domalaon, D., & Bijani, H.  (2025). Evaluating the Quality of Blended Learning in Higher Education: Teachers’ and Students’ Perceptions in an Omani EFL Context Arab World English Journal (AWEJ) Special Issue on CALL (11):20- 42

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Maia Al Hajri, M.Ed. (maia.alhajri@gmail.com) is a Lecturer in English Language Teaching at the University of Technology and Applied Sciences–Ibra, Oman. She holds an M.Ed. in Curriculum and Teaching Methods of English Language from Sultan Qaboos University. Her research interests include ELT, language assessment, blended learning, and educational policy. She has published on Content and Language Integrated Learning. ORCID ID: 0000-0003-0864-7741

Salim Bani Orabah, Ed.D. (salim.bani-orabah@utas.edu.om) is a Senior Lecturer and Head of the Continuous Education and Community Service Department at UTAS–Ibra, Oman. He holds a doctorate from the University of Exeter, UK, and has published in international ISI and Scopus-indexed journals. His research focuses on teacher education and language research.
ORCID ID: 0000-0003-4792-9346

Donald Villahermosa Domalaon, Ph.D. (Donald.Domalaon@utas.edu.om) is a Lecturer and PSC Coordinator at UTAS–Ibra, Oman. He previously served as Head of Research and Consultancy and Education Supervisor-designate in the Philippines. He is currently Head of the Quality Assurance Committee of the Preparatory Studies Centre. ORCID ID: 0000-0002-5435-4387

Houman Bijani, Ph.D. (houman.bijani@gmail.com) is an Assistant Professor in Applied Linguistics (TEFL) at Zanjan Islamic Azad University, Iran. He earned his doctorate from the Islamic Azad University, Tehran. His research interests include rater training, teacher education, and quantitative assessment. He has published over 30 articles in reputable international journals.
ORCID ID: 0000-0002-4305-7977