Arab World English Journal (AWEJ) Volume, 7 Number 1 March 2016                                      Pp..203 – 228
DOI: https://dx.doi.org/10.24093/awej/vol7no1.14

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     Saudi and Jordanian Undergraduates’ Complaining Strategies: A Comparative Intralanguage Educational Linguistic Study 

 Ra’ed Abdulgader Al-Shorman
Department of English Language and Translation
College of Languages and Translation
King Saud University

                                                                                        

 

 

 

Abstract:
The present study is an attempt to explore, investigate, and compare the complaint strategies among two groups of Arabic native speakers, Saudi and Jordanian undergraduate students. To achieve the goals of the study, a discourse completion test (DCT) was developed and distributed to 150 male participants randomly selected from the governorates of Irbid and Riyadh universities to participate in the study. The findings of the study showed that Saudi and Jordanian university male students do complain to others using a wide range of strategies. Their complaints fell into four categories: Calmness and Rationality, Offensive Act, Opting-out, and Direct Complaint respectively. It was also found that Saudi university students’ complaint comes first , while Jordanian university students’ complaint comes second. The findings further revealed that  there were some statistically significant differences and similarities at (α≤ 0.05) among the Saudi and Jordanian university male students’ complaint strategies to others due to the study variables. Conclusions, implications,  and suggestions for further research are reported.
Keywords: comparative intralanguage studies , complaining strategies, complaints, educational linguistic studies, Saudi and Jordanian undergraduates, speech acts

Cite as: Al-Shorman, R. A . (2017). Saudi and Jordanian Undergraduates’ Complaining Strategies: A Comparative Intralanguage Educational Linguistic Study. Arab World English Journal, 8 (1).
DOI: https://dx.doi.org/10.24093/awej/vol7no1.14

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The author is an English language instructor at the Department of English Language and
Translation, College of Languages and Translation, King Saud University, Kingdom of Saudi
Arabia. He has been teaching English for EFL/ESL undergraduate university students for more
than18 years. His research interests include reading, reading comprehension, reading interests,
storytelling, academic writing, interaction between reading and writing, CALL, sociolinguistics,
and pragmatics