Arab World English Journal ( December 2023)                       Theses ID 303                                      Pp.1-68
DOI: https://dx.doi.org/10.24093/awej/th.303

 Full Theses PDF

Realization of the Complaint Speech Act in Spoken Arabic and English among Saudi Female
English Majors at Imam Mohammed Ibn Saud Islamic University

 

Asma Abdul Rahman S Alsallum
Imam Mohammed Ibn Saud Islamic University
Kingdom of Saudi Arabia
Email: azureasmasalom@gmail.com

Author:  Asma Abdul Rahman S Alsallum
Thesis Title:  Realization of the Complaint Speech Act in Spoken Arabic and English among Saudi Female English
Majors at Imam Mohammed Ibn Saud Islamic University
Institution:  Department of English Language College of Languages and Translation, Al-Imam Muhammad
Ibn Saud Islamic University
Subject: Applied Linguistics/Linguistics
Degree: M.A
Year of award:
 2010
Supervisor:
Prof. Abdul Rahman Al-Abdan
ORCid ID:  https://orcid.org/0009-0001-2747-9336
Keywords:  Speech Act, Complaint, Direct Complaint, Indirect Complaint, Communicative Competence

 

Abstract:
The core goal of this study is to investigate complaint speech act conducted in English and Arabic by Saudi female English majors at Imam Mohammed Ibn Saud Islamic University in Riyadh, Kingdom of Saudi Arabia. The sample of this study involves 30 undergraduate students of English at level eight. In order to collect data for this study, the subjects are given a controlled elicitation technique named “a Discourse Completion Test (DCT)”. The test comprises two versions; Arabic and English. Each version consists of nine situations denoting the speech act of complaint to which the subjects are required to respond as naturally as they can without spending much time thinking of what to say. After that, the data are analyzed based on the classification system of complaint strategies developed by Olshtain and Weinbach (1987) and DeCapua (1998). Two more new strategies have been added by the present researcher. Moreover, the study compared and contrasted complaint patterns in English and Arabic as expressed by these subjects. These patterns are analyzed using frequencies and percentages of their occurrence as well as the Chi-square test. The results of this study indicate that the social statuses like power, which affect the realization patterns of complaint, seem to be universal. Saudi female English majors tend to change their complaint behavior according to the social variables of the situation. Those subjects tend to be more direct when composing complaints in higher to lower relations and in equal relations and more polite and indirect when a complainee has dominance over a complainer. The results of the presents study revealed that Saudi female English majors should have enhanced awareness of cultural and linguistic discrepancies in order to express the speech act of complaint in English appropriately, making use of complaint strategies that are based on English speaking norms.   

Cite as: Alsallum, A. A.S. (2023). Realization of the Complaint Speech Act in Spoken Arabic and English among Saudi Female English Majors at Imam Mohammed Ibn Saud Islamic University. Department of English Language College of Languages and Translation, Al-Imam Muhammad Ibn Saud Islamic University (M.A.Thesis). Retrieved from Arab World English Journal (ID Number: 303) December 2023: 1-68.
DOI: https://dx.doi.org/10.24093/awej/th.303

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https://orcid.org/0009-0001-2747-9336
https://dx.doi.org/10.24093/awej/th.303

Asma Abdul Rahman S Alsallum holds an MA degree from Al-Imam Muhammad Ibn Saud Islamic University, Saudi Arabia. She is currently working at the same university.
ORCid ID:  https://orcid.org/0009-0001-2747-9336